Effective date: 1st January 2016


This Exchange & Refund policy (the “Policy”) applies to all of the students which are currently enrolled, or have previously been enrolled within Play by Ear School (the “Student(s)”, “you”) and customers who had purchased products from us. The Policy enters into force as of the Effective date stated above, and any other existing policy on that day will cease to be valid. Play by Ear School reserves the right to, at its sole discretion, modify or replace this Policy at any time.


Please review this section from time to time to be aware of the current version of the Policy.

By continuing to use our classes after those revisions become effective, you agree to be bound by the revised Policy.

Please review the following policies which apply for the usage of our lesson. If you have any questions you can email us at




1. No refunds or redeeming for unused (make-up or regular) lessons


1.1. Due to the nature of our business all lesson sales are final. We do not offer or issue refunds, and we do not allow for the paid lessons, or lessons accumulated otherwise, to be redeemed (to exchange them for money or other products and services).




2. 'Refundable' school deposits


2.1. All the deposits made with the Play by Ear School can be redeemed within 5 years after a Student quits the School. Deposits not collected within this time frame will be considered forfeited.


Please note that the 'refundable school deposits' will only be valid for refund if the student give a 1 month advanced notice to the school before terminating. By definition, giving a 1 month advanced notice means to inform the school through proper channels one month before discontinuing the payment of monthly school fees and continuing lessons for 1 month (4 weeks). Failing to do so (without a 1 month advanced notice), the school reserves all rights to forfeit the refundable deposit paid during enrollment.   'Voluntary' or 'temporary' suspension carries the same meaning as termination. To suspend, students are also required to give a 1 month advanced notice to the school. Failing to do so (without a 1 month advanced notice), the school reserves all rights to forfeit the refundable deposit paid during enrollment.




3. Exchange or Refunds for products


3.1. In an event you made a purchase of any item (such as a Digital Piano) that has no stock, we will offer a full refund via cheque. Upon receiving the product physically,  we are unable to provide any refund. An exchange is only possible should the product is faulty due to manufacture fault. As such, the concern should be raised within 3 days upon receiving the product physically. All exchanges are done by the product manufacturers at their sole discretions.




Play by Ear Music School reserves the right to update, revise, modify or amend this Statement at any time as Play by Ear Music School deems necessary without prior notice, and users are strongly advised to review this link frequently.












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