Expiration and refund policy

 

Effective date: 1st January 2016

Updated: 30th September 2019

 

This Expiration policy (the “Policy”) applies to all of the students which are currently enrolled, or have previously been enrolled, within Play by Ear School (the “Student(s)”, “you”). The Policy enters into force as of the Effective date stated above, and any other existing policy on that day will cease to be valid. Play by Ear School reserves the right to, at its sole discretion, modify or replace this Policy at any time.

 

Please review this section from time to time to be aware of the current version of the Policy.

By continuing to use our classes after those revisions become effective, you agree to be bound by the revised Policy.

Please review the following policies which apply for the usage of our lesson. If you have any questions you can email us at info@play-by-ear.net

 

 

 

1 Expiration policy for 'refundable school deposit' (not applicable for students under the floater scheme)

 

1.1. All of the 'refundable school deposits' made with the Play by Ear School during the initial registration can be redeemed within 5 years after a Student quits the School. Deposits not collected within this time frame will be considered forfeited. Please note that the 'refundable school deposits' will only be valid for refund if the student give ample notice to the school before terminating. By definition of ample notice, it means giving a 1 month notice for peak hour slots, and 24 hours for off peak slots to inform the school through proper channels one month before discontinuing the payment of monthly school fees and continuing lessons for the time stated. Failing to do so, the school reserves all rights to forfeit the refundable deposit paid during enrolment.

 

1.2. 'Voluntary' or 'temporary' suspension carries the same meaning as termination. To suspend, students are also required to give ample notice to the school. Failing to provide ample notice, the school reserves all rights to forfeit the refundable deposit paid during enrolment. Ample notice means 1 month for peak hour slots and 24 hours of off peak slots.

 

 

 

2. Expiration policy for the make-up lessons.

 

2.1. All of the accumulated make-up lessons have an expiry of 12 months. The expiry date is generated exactly 12 months after the date the makeup lesson was credited into the student's account. These make-up lesson can be used even when the student quits the School for any reason. After the date of expiry, the student will not longer be able to use any accumulated credit regardless of the amount stored.

 

2.2. At any one time, a student can only accumulate a total of 10 make-up lessons. Any additional make-up lessons generated due to lesson postponement will be forfeited.

 

Updated: 8th November 2019

 

3. Two months minimum sign up period

 

3.1. All new sign ups are required to attend at least two months (8 weeks) worth of lessons. Terminating before the minimum two months period may result in the refundable deposit to be partially or fully forfeited.

 

 

 

Play by Ear Music School reserves the right to update, revise, modify or amend this Statement at any time as Play by Ear Music School deems necessary without prior notice, and users are strongly advised to review this link frequently.